At Sand Away, we take great pride in the quality of our products. Due to the nature of our products, we currently do not accept returns or offer refunds for change of mind. However, if your item arrives damaged or defective, we’re here to help with a replacement.

1. No Returns or Refunds for Change of Mind

Please note that we do not accept returns or offer refunds if you change your mind after purchase. We encourage you to review product details carefully before completing your purchase.

2. Damaged or Defective Products

If your item unfortunately arrives damaged or defective, please contact us to request a replacement . We may request photos or other documentation to verify the issue.

3. To request a replacement for a damaged or defective product, please follow these steps:

Contact us at hellosandaway@outlook.com within 7 days of receiving the item, please provide your order number, details of the issue, and any relevant photos or documentation.

4. Processing Your Replacement

Once your request is reviewed and approved, we will arrange for a replacement item to be sent to you at no additional cost. Please allow 5-7 buisness days for the replacement to be processed.

5. Questions?

If you have any questions feel free to contact us and we will be happy to help!

Hellosandaway@outlook.com